Política de envío

Shipping Policy

Last updated: September 28, 2026

All orders ship from the Greater Toronto Area (GTA), Ontario, Canada.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 5 business days.

Please note that during weekends and the holiday season, shipments may be delayed by an additional 3 to 4 days. Once your order has shipped, you will receive a confirmation email. If any information in that confirmation is incorrect, please contact us at customercare@theelkbaby.com.

Shipping rates

Shipping costs vary based on destination, package weight, shipping method and current carrier rates, and are calculated at checkout on the day your order is placed. Flat-rate shipping options may change from time to time based on current carrier costs. Any free shipping offers available for your order will be shown at checkout.

All prices are in Canadian dollars (CAD). If you shop from outside Canada, prices may be automatically converted to your local currency, and the currency will be shown next to the amount. Your bank or card provider may charge conversion fees.

Delivery times

Delivery times vary by destination and shipping method. An estimated delivery time will be shown at checkout and in your shipping confirmation email. Delivery times are estimates and are not guaranteed.

Shipment confirmation and order tracking

After completing checkout, you will receive a confirmation email with your order number and an estimated delivery date. Once your order ships, you'll receive tracking information by email. If you have any questions about your order, please email us at customercare@theelkbaby.com.

Multiple packages

Orders with multiple items may arrive in separate packages. You'll receive tracking information for each shipment.

Order changes and cancellations

If you need to change or cancel your order, please email us at customercare@theelkbaby.com as soon as possible. We can only make changes before your order has shipped.

Incorrect addresses

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, re-shipping costs will be the customer's responsibility.

Lost, stolen or delayed packages

If your tracking shows your package as delivered but you haven't received it, please check with neighbours and your building's mailroom, then contact us within 7 days of the delivery date. We'll work with the carrier to help locate your package. We are not responsible for delays caused by carriers, customs, weather or other events beyond our control.

Damages

If your order arrives damaged or broken, please take several photos of the damaged item and its packaging and email them to customercare@theelkbaby.com within 48 hours of delivery. We will guide you through the next steps under our Refund & Return Policy.

International Shipping Policy

The Elk Baby ships to many countries worldwide. If your country is not available at checkout and you would like to order from our store, please contact us at customercare@theelkbaby.com.

Customs, duties, and taxes

The Elk Baby and/or The 4S Inc. is not responsible for any customs duties or taxes applied to international orders. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

Refused or unclaimed international packages

If an international package is refused or not claimed because of unpaid duties or taxes, the original shipping costs and any return fees will be deducted from your refund.

Shipping restrictions and government policy changes

Due to changes in government regulations, trade policies, customs rules or carrier restrictions in any country, we may be temporarily or permanently unable to ship to certain destinations. If this affects your order, we will notify you by email, cancel the order and issue a full refund to your original payment method.

Questions

For any questions about shipping, contact us at customercare@theelkbaby.com.