The Elk Baby
THE ELK GIFT CARD
Gift vouchers are a lovely idea when you are finding it hard to select a gift! Spread your love by sending an e-Gift Card.
Exceptional Softness: The organic cotton used by The Elk Baby is carefully chosen for its exceptionally soft fibers. This ensures that our garments are gentle on your baby's sensitive skin, providing a soothing and comfortable experience.
Breathable Fabric: Organic cotton is naturally breathable, allowing air circulation that helps regulate your baby's body temperature. This makes our garments ideal for various climates, keeping your little one cool and cozy.
Chemical-Free Assurance: Our commitment to using 100% organic cotton means that the fabric is free from harmful chemicals and pesticides. This not only promotes the well-being of your baby but also aligns with our dedication to sustainable and eco-friendly practices.
Care Instructions:
To maintain the softness and integrity of The Elk Baby's organic cotton garments, follow these simple care instructions:
Wash before First Use: Wash before the first use of the garment.
Warm Gentle Machine Wash: Machine wash the garments in cold water on a gentle cycle. This helps preserve the quality of the fabric. Wash with like colors.
Mild Detergent: Use a mild, organic detergent to clean the clothes. Avoid harsh chemicals that could potentially compromise the organic integrity of the cotton.
Avoid Bleaching: Skip the use of bleach or harsh chemicals that might damage the fibers or affect the natural color of the garments.
Tumble Dry on Low: For best results, tumble dry the clothes on a low setting or, even better, air-dry them to maintain their softness and shape.
Do Not Iron: If ironing is necessary, use a low heat setting to avoid any damage to the delicate fibers.
Do Not Dry Clean
By following these care instructions, you can ensure that The Elk Baby's organic cotton garments continue to provide the softness and comfort that your baby deserves, all while contributing to a sustainable and healthy environment.
The Elk Baby, a Brampton-based GTA Company, proudly offers shipping services across both Canada and the US.
Our dedication to customer satisfaction is paramount, and we strive to provide the best service possible. To benefit our valued customers, we offer:
Free Shipping: Enjoy complimentary shipping on all orders across the US and Canada.
Quick and Safe Delivery: Ensuring swift and secure delivery is our top priority.
For Canadian orders, we primarily utilize Canada Post for shipping, though we may opt for alternative carriers to ensure the quickest delivery possible. For shipments to the US, orders will be dispatched via USPS or FBA based on the most quickest delivery option available.
Our team processes orders on business days (Monday to Friday, excluding federal holidays) with a typical processing time of 1 to 3 business days. Delivery times range from 3 to 9 business days, contingent upon the selected service.
For those seeking expedited or priority shipping, such options are available at carrier rates, which can be selected during checkout.
For international orders exceeding $150, we extend the courtesy of free shipping, with an estimated delivery time of approximately 2-3 weeks. International delivery times may vary, typically ranging around 20+ business days, contingent upon the chosen service.
Returns
We understand that sometimes things don't quite work out as expected, which is why we're here to make the return process as seamless as possible for you.
Our 14-day return policy allows for item returns within 14 days of receipt. Items must be unworn, unused, with tags, and in original packaging. Contact us at customercare@the4sinc.com to initiate a return; upon approval, you'll receive instructions. Customers cover return shipping. For damaged or incorrect items, notify us promptly. Certain items, like Sale Items, Gift Cards and custom products, are non-returnable. Exchanges can be made by returning the item and purchasing a new. Refunds are issued upon return inspection.Please review our Returns policy here.
FAQ
Ordering
To begin shopping, browse through our product categories and click on any item to view more details. Select your desired size and click 'Add to Cart'.
Access your cart by clicking the cart button located in the top right corner of the website. Here, you can make adjustments to your cart, such as removing items, opting for gift wrapping, and proceeding to checkout.
During checkout, you can choose to checkout as a guest or create an account. Provide your billing address, shipping address, and payment details on our secure page. Please note that all payments are processed in AUD.
After completing your payment, you'll receive an order confirmation email to confirm your purchase.
Once you've successfully placed your order, you should receive a confirmation email shortly afterward. This email will confirm that your order has been received and provide you with all the necessary details, including your order number, the items you've purchased, and the shipping address. If you don't receive a confirmation email within a reasonable timeframe, be sure to check your spam or junk folder, as it may have been filtered there. If you still can't find it, feel free to reach out to our customer support team, and we'll be happy to assist you in confirming your order status.
If your order has not been shipped, kindly reach out to us at customercare@the4sinc.com, specifying the modifications you wish to make. We will verify the feasibility of these changes and confirm once processed. Please note that alterations can only be accommodated before shipment; once the order is dispatched, modifications are not possible.
If you discover an error in your shipping address after placing your order, please email customercare@the4sinc.com with your order number and the correct mailing address. We'll promptly update your order details to ensure your package is delivered to the correct address. Please be aware that once your order has been shipped, we are unable to modify shipping information.
Sometimes, due to unexpectedly high demand, stock discrepancies may occur. Despite our efforts to maintain precise inventory levels, if such an issue arises, we will promptly inform you via email.
At present, we do not provide price adjustments since our promotions are applicable only at the time of purchase. These promotional offers cannot be applied retrospectively to prior purchases and cannot be combined with any other ongoing promotions.
It seems an item is missing from your order. Please contact our customer support team at Customercare@the4sinc.com with your order number and the details of the missing item, and we'll assist you in resolving the issue promptly.
We're sorry to hear that you're experiencing issues. We suggest using the latest version of Google Chrome. If the problem persists, please reach out to our Customer Service Team at via chat or email us customerservice@the4sinc.com. We'll be happy to assist you further.
Exchange & Returns
Our 14-day return policy allows for item returns within 14 days of receipt. Items must be unworn, unused, with tags, and in original packaging. Contact us at customercare@the4sinc.com to initiate a return; upon approval, you'll receive instructions. Customers cover return shipping. For damaged or incorrect items, notify us promptly. Certain items, like Sale Items, Gift Cards and custom products, are non-returnable. Exchanges can be made by returning the item and purchasing a new. Refunds are issued upon return inspection.Please review our Returns policy here.
Gifts
For Gift boxes please add the gift box as an Item at checkout.
If you need talk to us or give more instructions, please email customercare@the4sinc.com
Please enter the Gift Card code at the Checkout.
Yes, You can leave your gift note message while ordering we will print it on a card and enclose it with your gift for free of cost.