All our products stem from our design center in Toronto, ON. While we team up with specific overseas manufacturers to realize our designs, our focus remains on building personal relationships. We choose suppliers whose vision and mission resonate with our values, emphasizing product quality, craftsmanship, and industry proficiency. Ethical operations are paramount, with a priority on partners who prioritize their employees' well-being, cultivating safe and inclusive workplaces.

We boast a dedicated production team, tirelessly collaborating with each supplier on-site. They diligently visit the facility daily during both development and production phases to uphold the quality and fit of every product.

We exclusively use the finest materials in crafting our products, ensuring a consistently unparalleled level of comfort. Adhering to the highest industry standards, we prioritize the safety of our customers and their families at all times.

Our production team includes a production manager and a quality controller, both stationed at the factory to supervise every stage of production. Their role is to ensure a smooth transformation from design to the final product, maintaining rigorous quality standards at every step.

The Elk Baby is made to fit North American standard sizing. For additional guidance on selecting the right size for your little one, we suggest consulting our Size Guide. You can locate these resources when viewing the product details for your specific item.

The choice is entirely yours.The Elk Baby products are crafted from 100% organic cotton and are free from harmful chemicals. Always refer to the care instructions attached to your garment before washing. Using environmentally-friendly detergents is ideal for maintaining the quality of your The Elk Baby garments. We suggest using a sensitive washing powder/liquid without harsh chemicals to prevent allergies and garment fading. For organic cotton items, machine-wash in cold or warm water and line or tumble dry on low heat. Avoid fabric softeners or bleach.

To begin shopping, browse through our product categories and click on any item to view more details. Select your desired size and click 'Add to Cart'.

Access your cart by clicking the cart button located in the top right corner of the website. Here, you can make adjustments to your cart, such as removing items, opting for gift wrapping, and proceeding to checkout.

During checkout, you can choose to checkout as a guest or create an account. Provide your billing address, shipping address, and payment details on our secure page. Please note that all payments are processed in AUD.

After completing your payment, you'll receive an order confirmation email to confirm your purchase.

Once you've successfully placed your order, you should receive a confirmation email shortly afterward. This email will confirm that your order has been received and provide you with all the necessary details, including your order number, the items you've purchased, and the shipping address. If you don't receive a confirmation email within a reasonable timeframe, be sure to check your spam or junk folder, as it may have been filtered there. If you still can't find it, feel free to reach out to our customer support team, and we'll be happy to assist you in confirming your order status.

If your order has not been shipped, kindly reach out to us at customercare@the4sinc.com, specifying the modifications you wish to make. We will verify the feasibility of these changes and confirm once processed. Please note that alterations can only be accommodated before shipment; once the order is dispatched, modifications are not possible.

If you discover an error in your shipping address after placing your order, please email customercare@the4sinc.com with your order number and the correct mailing address. We'll promptly update your order details to ensure your package is delivered to the correct address. Please be aware that once your order has been shipped, we are unable to modify shipping information.

Sometimes, due to unexpectedly high demand, stock discrepancies may occur. Despite our efforts to maintain precise inventory levels, if such an issue arises, we will promptly inform you via email.

At present, we do not provide price adjustments since our promotions are applicable only at the time of purchase. These promotional offers cannot be applied retrospectively to prior purchases and cannot be combined with any other ongoing promotions.

It seems an item is missing from your order. Please contact our customer support team at Customercare@the4sinc.com with your order number and the details of the missing item, and we'll assist you in resolving the issue promptly.

We're sorry to hear that you're experiencing issues. We suggest using the latest version of Google Chrome. If the problem persists, please reach out to our Customer Service Team at via chat or email us customerservice@the4sinc.com. We'll be happy to assist you further.

Yes, We offer free shipping across Canada and US.

Yes , we do ship internationally.

Our team processes orders on business days (Monday to Friday, excluding federal holidays) with a typical processing time of 1 to 3 business days. Delivery times range from 3 to 9 business days, contingent upon the selected service.

For those seeking expedited or priority shipping, such options are available at carrier rates, which can be selected during checkout.

Please Check our Shipping page for more details.

You will receive an email notification once your order is fulfilled. This email will include the tracking number and carrier information for your shipment.

For Canadian orders, we primarily utilize Canada Post for shipping, though we may opt for alternative carriers to ensure the quickest delivery possible.

For shipments to the US, orders will be dispatched via USPS or FBA based on the most quickest delivery option available.

Our 14-day return policy allows for item returns within 14 days of receipt. Items must be unworn, unused, with tags, and in original packaging. Contact us at customercare@the4sinc.com to initiate a return; upon approval, you'll receive instructions. Customers cover return shipping. For damaged or incorrect items, notify us promptly. Certain items, like Sale Items, Gift Cards and custom products, are non-returnable. Exchanges can be made by returning the item and purchasing a new. Refunds are issued upon return inspection.Please review our Returns policy here.

For Gift boxes please add the gift box as an Item at checkout.

If you need talk to us or give more instructions, please email customercare@the4sinc.com

Please enter the Gift Card code at the Checkout.

Yes, You can leave your gift note message while ordering we will print it on a card and enclose it with your gift for free of cost.

If you own a boutique store and are in search of thoughtfully crafted baby clothing featuring sustainable materials at affordable prices, our brand is the perfect fit for you. Fill out the form [here], and we'll get in touch with you shortly!

We are delighted to collaborate with influencers who align with our brand. Presently, we are particularly interested in partnering with influencers who are either expecting or have children aged 2T and under. Learn more about our Influencer Program by clicking [here].

Whether you're a blogger, influencer, or simply passionate about baby clothing and baby fashion we welcome you to join our affiliate program. Let's cultivate a vibrant community that celebrates exceptional style, sustainability, and comfort together. We seek affiliates with an active social media presence, including meaningful engagement with The Elk baby's social media platforms.

Please visit Our affiliate program page [here].